Frequently Asked Questions

Breakout Saint John is an entertainment and team-building company located in Saint John New Brunswick featuring themed escape room games.
An escape room is a real-life game where teams of players work together to find clues, solve puzzles and ultimately escape the room within 60 minutes.
Most of our bookings are done online. First, check out our Rooms. After you decide which one you’d like to play, go to our Book Now page to see availability. You can book a game directly through our website. You do not need to prepay in order to book. We accept cash, debit and credit onsite. If you are looking for a same day booking, please call us at (506) 643-8688 to see if we have any walk-in availability for that day.
Each room has a different difficulty level out of 5 but you can choose to make it easier by asking for hints if you get stuck. Escape rooms are meant to be challenging so every team does not escape. If your team doesn’t escape, you can choose to come back and try again or our Room Escape Host will walk you through the rest of the game. If you are competitive, we do have a leaderboard for each room but you will have to escape with 2 hints or less to qualify. We also honour our "Masterminds" (those who esape without using any hints) by placing their team photo on our Mastermind wall.
You are never alone at Breakout Saint John! Our staff monitor all rooms using cameras to ensure you are never stuck on a puzzle for too long. You are welcome to request a hint at any time if you are struggling to figure out what to do next.
Any group of people! Grab your friends, family members, or co-workers. It’s great for corporate team building, private events, youth groups, bachelor/bachelorettes, birthday parties …. anytime you want to get together with some people and have a fun and immersive experience together.
We sure do! Check out our Parties & Special Events page for more information.
Our rooms are always safe. All rooms have emergency exits and are monitored by staff at all times. We do have a couple of scary rooms and others that are not scary at all. Please read the room descriptions. If you have any questions about a specific room, please give us a call at 643-8688 (6-GETOUT). Our scarier rooms are rated by age as either 13+ or 16+. Teens younger than the specified age cannot play those games unless accompanied by their guardian/parent.
Each of our games has a maximum amount of players per booking and some rooms have a minimum. Please see the Rooms page for more details about each game. If you book less than 4 tickets in any one of our games, the remaining tickets may remain open for others to join you. If you book for 4 players or more, you will have the room to yourselves. If you would like to have a room privately but have less than 4 players, you must purchase the minimum 4 tickets. The only exception to this is if you have Youth in your group - we do not mix groups if there are children 15 and under in the booking.
The ideal age range for most of our current games is 16+ due to puzzle difficulty. However, we have groups of kids ages 10+ play our rooms and just require more hints and guidance from our hosts. Escape Rooms can be a great family activity. Many puzzles will be too difficult for children to solve on their own but kids can be great helpers and searchers and love seeing what comes next! We have age ratings for our more scary rooms that prohibit certain ages from participating. We ask an adult to stay onsite for any group of children under 15. Please note: We do not allow children under the age of 5 in any of our current games.
You don’t need to worry about feeling claustrophobic. All of our rooms are a good size and you can choose to leave at any point if you start to feel uncomfortable.
Our regular adult price is $24 taxes included. We also have other specials and incentives on our social media pages so be sure to join/like them all! We currently have a reduced rate of $21 (taxes incl.) for youth ages 6-15 years old.
Our regular business hours are noon to 11pm Wednesday through Sunday. We are normally closed Mondays and Tuesdays except for private bookings. However, escape rooms are a book-in-advance type activity. Please visit our Book Now page to see game availability. We also do private bookings through the week outside our normal hours. Please contact us at if you are interested in a private event or corporate team building. We will work with you to accommodate your group’s needs.
Please allow for 75 minutes from start to finish. This gives us time to brief you on your game and provide a walk through/debriefing afterward if you so choose. The actual game component is for 60 minutes, unless you breakout before time runs out! Briefing will begin promptly at the scheduled start time so please do not be late. This is to ensure the room is ready for the next group coming in. We recommend arriving about 10 minutes before your scheduled game just to be safe. We do have one game that is a longer room, which is indicated in the room description.
Yes, we plan to change our themes and puzzles up periodically. We will be adding rooms as well. We have space for 5 rooms in our current location, so check back often and follow us on your preferred social media platform to find out about new rooms, puzzle and theme changes.
Please bring an ID with you so we can confirm your booking.
You may change or cancel your booking up to 48 hours prior to your booking start time. To do so, please email us at Please ensure you notify us as soon as possible, as receiving last minute cancellations will mean we will need to start to take non-refundable deposits. Please email to request change to your booking.
Please check out our Contact page for a map to our location at Parkway Mall, 212 McAllister Drive, Saint John, NB, E2J 2S7.
E-mail us at
No, you don’t need to be a genius to solve the puzzles in our rooms, but you will need to use your brain. No matter what your personality, you'll love our games! We've created a variety of puzzles so everyone will find something they enjoy. Each room contains unique puzzles and you will need to use different skills to solve them. Each player brings their own strengths to the team! Your task is to use the items in the room to find clues and figure out how they work together to decode, unlock and solve your way out of the room. Anything in the room could be a piece to a puzzle.

Sign Up For Our News & Special Offers

How It Works

See Our Faq


107A - 212 McAllister Drive
Saint John, NB, E2J 2S7



(506) 643-8688


Tuesday to Friday 12:00 - 10:00PM
Saturday & Sunday 11:00AM - 10:00PM
Private Bookings available upon request.